Auckland: (09) 377 3727            Wellington: (04) 472 4380

CLIENT FAQS

The below FAQs aim to answer any queries that you may have regarding our Online Timesheet system.

If you still find yourself struggling then download our Quick User Guide or alternatively contact Admin Support on 09 912 0774 or support@parkerbridge.nz

 

I don’t agree with my Temp/Contractor's timesheet. How do I query it?

You can reject the timesheet and the system will automatically send it back to your Temp/Contractor for them to edit. You must provide a reason for the rejection in the Notes for Contractor/Temp and Agency field.

Who will approve my Temp/Contractor's timesheet in my absence?

Ideally, you will have provided Parker Bridge with at least 2 other people within your organisation who are able to approve your Temp/Contractor's timesheet in your absence. As long as they have activated their account they are able to log in at any stage and approve the timesheet.

I’ve forgotten my password, how can I reset it?

Use the Forgot your password link underneath the sign in button on the login page. Enter in your registered email address and a link to reset your password will be sent to you.

I already use Timexchange with another agency. Do I need another login for Parker Bridge?

No - just make sure that the email address you provide to Parker Bridge is the same one that you currently use for signing into Timexchange Online Timesheets. Click on the Manager/Approver at Parker Bridge tab that appears at the top of your screen and you will find a list of your Parker Bridge Temp/Contractors.

I don’t want to approve timesheets online. Do I have to use Online Timesheets?

That is not a problem. Your Temp/Contractor can download a hardcopy timesheet from our website and you can verify their time this way.

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